— Emily R.
Such a cute idea!
My daughter absolutely loves printing little drawings with this! It’s such a fun activity, and I love that we can save little memories along the way. Definitely something different from the usual toys.
Refund policy
Returns & Refunds
30-day returns
You can return any item within 30 days of delivery for a refund, for any reason. This is longer than the 14-day cancellation period required by EU law.
To be eligible, the item should be returned with all included parts (printer, USB-C cable and any unused paper rolls), in its original packaging where possible. Normal handling to check that the product works is fine. If an item comes back damaged or with parts missing because of handling beyond that, we may reduce the refund to reflect its lower value.
Return shipping costs
The customer is responsible for all return shipping costs. This includes postage, packaging, and any customs duties or fees for sending the item back to us. Return shipping costs are not refunded.
We recommend using a tracked shipping service. We can't be responsible for returns that are lost in transit, so please keep your proof of postage.
This doesn't apply if the item you received is faulty, damaged or not what you ordered. See "Faulty, damaged or incorrect items" below.
How to start a return
- Email us at voxiprint@outlook.com with your order number and the item you'd like to return. You can also use the EU model withdrawal form, but you don't have to.
- We'll reply with return instructions and the address to send your item to.
- Send the item back within 14 days of telling us you want to return it.
Please don't send items back without contacting us first, as returns without prior contact may be delayed.
Refunds
We'll refund you within 14 days of hearing from you. We may wait until we've received the item back, or until you've sent proof of shipping, whichever comes first. Refunds go back to your original payment method.
The refund includes the standard delivery cost you paid on your original order. It doesn't include extra charges for a faster delivery option you chose, or the cost of sending the item back to us.
Faulty, damaged or incorrect items
Every product comes with a 2-year legal guarantee. If your item arrives damaged, is not what you ordered, or develops a fault that wasn't caused by misuse or accidental damage, contact us with your order number and a photo or short video of the problem. We'll repair or replace it free of charge, or refund you if that isn't possible, and we'll cover the shipping costs in these cases.
If your order arrives damaged, please let us know within 7 days of delivery so we can sort it out quickly. This doesn't limit your legal rights.
Questions?
Email us at voxiprint@outlook.com.